• Samples must be returned within 14 days from date of receipt.
  • We stand behind the quality of our products and will accept returns, provided the following conditions are met: We are contacted within 7 days of the goods being received
  • The product has not been used, washed, damaged, or soiled in any way and that it is still in its original packaging.
  • Custom-made items: Should a product be outsourced and / branded / embroidered and made to your specifications; we cannot accept returns for any reason other than a manufacturing defect.
  • Per the Consumer Protection Act (2011), Penmark reserves the right to have the product returned to us for inspection before stock is replaced.